An energy rate is assigned to usage tiers (levels). As usage is recorded, it is categorized into a corresponding tier to determine the charges on your bill. The example shows how tier classification works. For specific product details, refer to your EFL.

What are tiered rate product plans, and how do they work?
An energy rate is assigned to consumption categories (tiers). As consumption data is received, it is classified into a corresponding tier to determine the charges on your bill. The example illustrates how tiered rates work. For specific product details, please refer to your EFL.

Texas Customers
Yes, Ambit Energy offers you the opportunity to receive a discount through our E-Plan, which requires continuous enrollment in paperless billing and automatic payments for most 12- and 24-month term plans. You can enroll in the E-Plan at any time through your MyAmbit account or by contacting Customer Service at +1 877 282 62 48

The qualifying plans are:

• Lone Star Plus 12
• Texas Plus 12
• Lone Star Basics 12
• Texas Basics 12
• Lone Star Classic 24
• Texas Classic 24
• Ambit Green Texas – 12

Texas Customers
Reconnection requests submitted to your utility company are processed promptly after payment is received. Unfortunately, we cannot provide the exact time service will be restored, as this depends on the utility company’s workload.

Customers Outside of Texas
Customers outside of Texas will not be disconnected through Ambit Energy but through their local provider. If you have questions about reconnecting your service, please contact your local utility company.

Convenient options to renew your agreement include: Online through your MyAmbit account or by calling Customer Service at +1 877 282 62 48

If you move within the same service area, simply call us and update your address. Ambit contact information is available on our “Contact Us” page. If you move outside the area, call Customer Service or check if we provide energy to your new address.